In today’s fast-paced legal industry, seamless communication is crucial for effective client engagement and team collaboration.
A leading legal practice with offices in the UK and USA faced challenges with their outdated VoIP system, which lacked the flexibility required to manage global operations efficiently.
To maintain their high standards of service, they sought a modern, scalable solution to enhance engagement with clients and improve collaboration across their geographically distributed workforce. Their existing VoIP system lacked the flexibility and efficiency needed to support international operations and seamless call management.
Teknobu implemented Zoho Voice, a powerful solution designed to enhance communication efficiency. The improvements made by Teknobu revolutionised the firm’s communication infrastructure, optimising call handling in their UK and USA offices. A well-structured global system setup ensured seamless communication, allowing teams on both sides of the Atlantic to work efficiently. By enhancing IVR configuration, the firm introduced an intuitive navigation system, providing callers with a smoother and more user-friendly experience.
Call routing was also refined to guarantee prompt responses and effortless transitions, minimizing wait times and improving overall client satisfaction. Additionally, tailored training sessions were conducted across time zones, ensuring that staff were well-equipped to adopt the new system effectively.
As a result, the firm experienced significant benefits, including improved call management, faster response times, and a noticeable reduction in administrative workload through automation. With a reliable system supporting UK-US operations, teams felt empowered to leverage Zoho Voice’s features confidently, ultimately enhancing both internal collaboration and client interactions.
Are you looking to optimise your firm’s communication? Contact Teknobu today to discover how Zoho Voice can elevate your operations!
